HMS LUX S.A. (hereafter, ‘HMS’ or the ‘Company’) is committed to uphold the highest standards of professional conduct in terms of Clients service. As a consequence, all complaints received by HMS shall be dealt with in a quick, professional and systematic way.
The Company shall treat all complaints in the same way, even if an individual complaint may appear to be based on, for example, an unrealistic expectation of what the Company can do.
Each complaint formally filed will be concluded with a written communication from HMS to the complainant.
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