Online Trading

FAQ

WHAT ARE THE HELP-DESK HOURS?


The Help-Desk is open on Luxembourg Business week days from 08.00 CET until 18.00 CET. You can E-mail your questions to Helpdesk@hms.lu or call (+352) 45 11 1 911

WHERE IS MY ACCOUNT HELD?


Client accounts are held with a European Bank.

HOW MUCH MONEY IS REQUIRED TO OPEN A MARGIN ACCOUNT?


Our minimum opening account size for HMS Trader 2 Platform is EUR 1,000 (For Trading Forex / Futures / CFDs & Stocks)

CAN I LOSE MORE THAN I HAVE IN MY ACCOUNT?


While under normal circumstances you must maintain the margin requirement (please see margin requirements faq's) it is possible that in certain cases you can lose more than the cash balance of your account. Your loss is NOT limited to the amount of cash in your account. Due to the nature of margin trading, a relatively small deposit is required to control a much larger position. Clients can therefore lose more than the amount in their account, and will be required if necessary to pay any outstanding balances due to HMS LUX.

WHAT IS THE ROLE OF HMS LUX?


We are your broker and are committed to provide order execution software and quality back up services.

DOES HMS LUX CO-OPERATE WITH THIRD PARTY PROVIDERS?


Yes, in order to provide the best services for our clients, we use other professionals of the financial markets for order routing, clearing, settlement etc

WHAT SHOULD I DO IF I CAN NOT GET OUT OF A POSITION?


You can use the online Chat/Helpdesk Function during the Help-desk hours to chat to a member of our hepdesk staff

Otherwise you can call a member of our helpdesk staff on +352 45 111 911

WHAT CAN I TRADE ONLINE?


HMS Markets offers direct, online trading of a number of popular commodity futures including gold, silver, crude oil and natural gas.

Direct online trading of financial futures on live streaming prices is available through your trading platform. The financial futures available include:

  • Stock indices

  • Interest rates

  • Foreign currencies

  • Currently trading over 200

WHAT EXCHANGES ARE AVAILABLE?


Futures trading through some of the world's major exchanges including

  • EUREX

  • LIFFE

  • GLOBEX

  • CME

  • CBOT

  • AMS

  • IDEM

  • MEFF

  • MONEP

  • OSX/TYO

  • SFE

  • SGX-DT

WHAT TYPES OF FUTURES ORDERS ARE AVAILABLE?


Market, limit and stop orders can be placed through HMS Trader 2, and are available for all futures contracts tradable through the platform. In addition, clients can use trailing stop orders to lock-in profits in case the market moves against their futures position. Stop-limit orders are available subject to support by the exchange on which the contract is traded. The order types available are noted on the Futures Contract Specifications and Conditions & Commssions pages.

ARE STOP LOSS ORDERS GUARANTEED?


No, while stop loss orders are normally intended to limit losses to a certain amount, they are not guaranteed and may not effectively limit losses due to fluctuating market conditions. Clients must be aware that they are fully responsible for any and all losses incurred.

ARE LIMIT ORDERS GUARANTEED?


No, there is no guarantee of execution

WHAT IS INITIAL/MAINTENANCE MARGIN?


Futures contracts are traded on margin enabling you to leverage a small margin deposit for a much greater market effect. The initial margin is the collateral per contract that you must have in your account to open a position.The maintenance margin is the collateral per contract that you must have in your account to maintain a position.

EXPIRY OF FUTURES CONTRACTS


Please note that HMS Markets does not support physical delivery of the underlying security upon expiry of a futures contract. We therefore advise you to be aware of the expiry and first notice dates of any futures contracts you invest in and ensure that you close your position before this date. If you do not close a futures position before its expiry or first notice date, the platform will automatically close your position for you at the first available opportunity at the prevailing market rate. Any resulting costs, gains or losses will be passed on to you.

If you require any assistance or clarification regarding the expiry of futures contracts, please contact HMS Markets.

US RESIDENTS


Please note that HMS Markets does not accept US Citizens or Residents for the time being.